Privacy Statement

Te Whatu Ora Health New Zealand Te Tai Tokerau Privacy Statement

Te Whatu Ora Health New Zealand Te Tai Tokerau is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Statement applies to personal information held on other channels and the Te Whatu Ora Te Tai Tokerau website and governs data collection and usage. By using the Te Whatu Ora Te Tai Tokerau website, you consent to the data practices described in this statement.

Collection of your personal information

Te Whatu Ora Te Tai Tokerau collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Te Whatu Ora Te Tai Tokerau may also collect anonymous demographic information, which is not unique to you, such as your age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Te Whatu Ora Te Tai Tokerau. This information can include your IP address, browser type, domain names, access times and referring Website addresses. This information is used by Te Whatu Ora Te Tai Tokerau for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of our Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through our public message boards, this information may be collected and used by others. Note: Te Whatu Ora Te Tai Tokerau does not read any of your private online communications.

We encourage you to review the privacy statements of websites you choose to link to from Te Whatu Ora Te Tai Tokerau so that you can understand how those websites collect, use and share your information.

Te Whatu Ora Te Tai Tokerau is not responsible for the privacy statements or other content on websites outside of the Te Whatu Ora Te Tai Tokerau and Te Whatu Ora Te Tai Tokerau family of websites.

Use of your personal information

Te Whatu Ora Te Tai Tokerau collects and uses your personal information to operate our website and deliver the services you have requested. We also use your personally identifiable information to inform you of other products or services available from us and our affiliates.  We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Te Whatu Ora Te Tai Tokerau does not sell, rent or lease its customer lists to third parties.

Te Whatu Ora Te Tai Tokerau does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Te Whatu Ora Te Tai Tokerau keeps track of the websites and pages our customers visit within Te Whatu Ora Te Tai Tokerau, in order to determine what Te Whatu Ora Te Tai Tokerau services are the most popular. This data is used to deliver customized content and advertising within Te Whatu Ora Te Tai Tokerau to customers whose behaviour indicates that they are interested in a particular subject area.

Te Whatu Ora Te Tai Tokerau websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Te Whatu Ora Te Tai Tokerau or the site; (b) protect and defend the rights or property of Te Whatu Ora Te Tai Tokerau; and, (c) act under exigent circumstances to protect the personal safety of our users of Te Whatu Ora Te Tai Tokerau, or the public.

Use of cookies

The Te Whatu Ora Te Tai Tokerau website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Te Whatu Ora Te Tai Tokerau pages, or register with the Te Whatu Ora Te Tai Tokerau site or services, a cookie helps Te Whatu Ora Te Tai Tokerau to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Te Whatu Ora Te Tai Tokerau Website, the information you previously provided can be retrieved, so you can easily use the Te Whatu Ora Te Tai Tokerau features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Te Whatu Ora Te Tai Tokerau services or websites you visit.

Transparency statement

This transparency statement explains how Te Whatu Ora Te Tai Tokerau collects, uses and shares information gathered about members of the public or other entities (directly or indirectly) in accordance with the Information Gathering Model Standards.

Te Whatu Ora Te Tai Tokerau does not have any law enforcement responsibilities and does not gather any information for these purposes.

The security of our premises is managed in accordance with our health and safety policy and in accordance with government procurement standards and government Protective Security Requirements. The security of our information is managed in accordance our Privacy Policy, Information Security Policy, and in compliance with the Privacy Act 2020, the Health Information Privacy Code (2020), the Official Information Act 1982 and the Public Records Act 2005. The information we hold is used only for the purpose for which it is collected or as otherwise advised, including as described in our privacy policy.

Note where have serious concerns regarding potential threats to the physical security of staff, or the security of information or places, we will engage an appropriate authority (such as the NZ Police).

Should we identify a need to gather information in scope of the model standards in future, we will ensure compliance with Information Gathering Model Standards, and update this transparency statement.

This statement applies to information gathered by us, our contractors, or any other third parties engaged by us.

Enquiries and complaints

If you have any enquiries about our information gathering activities or believe we have not acted in accordance with this statement, you should contact privacyofficer@northlanddhb.org.nz

Security of your personal information

Te Whatu Ora Te Tai Tokerau secures your personal information from unauthorised access, use or disclosure. We secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Te Whatu Ora Te Tai Tokerau will occasionally update this Statement of Privacy to reflect organisational and customer feedback. Te Whatu Ora Te Tai Tokerau encourages you to periodically review this Statement to be informed of how Te Whatu Ora Te Tai Tokerau is protecting your information.

Complaining about our privacy practices

We want to know if you have concerns about our privacy practices, whether these relate to the way we collect or share information about you or our decision on your access request. This allows us to try and put things right for you and helps us to identify and fix any problems with our systems or processes.

In the first instance, let us know about your concerns and we will try our best to resolve it. This could include escalating your concerns to a senior staff member to ensure we have made the right decision and fully considered your concerns. You can raise your concerns with your Investigating Officer or, if you do not have a complaint with us, contact: privacyofficer@northlanddhb.org.nz.

If we cannot resolve your concerns, then you have the right to complain to the Privacy Commissioner (0800 803 909) about our actions

Contact information

Te Whatu Ora Te Tai Tokerau welcomes your comments regarding this Statement of Privacy. If you believe Te Whatu Ora Te Tai Tokerau has not adhered to this Statement, please contact Te Whatu Ora Te Tai Tokerau at privacyofficer@northlanddhb.org.nz.  We will use commercially reasonable efforts to promptly determine and remedy the problem.